I worked there from the time it opened. I could tell you honestly that the first managers were very good (John and Patricia) they hired cathellien and spa was less than hospitable not to just clients but to the hard working providers that first started. Letting certain...Read more
My wife and I had gone to the Renaissance Hotel earlier this year for an overnight getaway and massage. (We have a toddler. Relaxation time is precious.) That trip was fine. This one was as well...except for the Spa Epoche. The spa moved to a smaller space in the hotel...Read more
I have been to many spas and salons in my life but this was the worst experience I have had in awhile and I won't be going back. First, in booking the appointment I called several times and it was like the person answering the phone would pick up and then just put...Read more
The website enourages its consumer to contact their helpful receptionist; who was beyond less than helpful. I booked an appointment for my birthday with a girlfriend to relax, however, the "helpful" receptionist called me back almost two weeks after making the...Read more
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